INFORMATION CENTRE & FAQ
WHAT TO EXPECT ON YOUR FIRST VISIT
At MoveWell Physiotherapy Joondalup Gate you will be welcomed by our friendly reception staff in our waiting area, within the main reception of St John’s Medical Centre, and be asked to fill in our new patient information sheet. As we use all electronic notes, we do this on an erasable sheet which we scan into your fileless paper and easy access to all of your notes.
Our Physiotherapists endeavour to always RUN ON TIME, so we try not to keep you waiting.
In your first appointment we will listen to you and conduct a thorough assessment to give you a diagnosis, discuss with you a plan of action to achieve your goal, and begin your treatment. You will leave with a thorough understanding of your condition, a firm plan of action and the confidence you have come to the right place.
WHAT YOU SHOULD BRING WITH YOU
Although you don’t need a referral to visit us, if you do have one, please bring it with you. If you are visiting following a motor vehicle accident, a workers compensation claim, a DVA claim, a referral under Medicare EPC plan, you WILL NEED TO COME WITH A REFERRAL.
Please bring any scans or test results you have that a relevant to your condition.
If you have private health insurance please bring your membership card with you as you can claim at our reception with HICAPS and only pay the gap.
FREQUENTLY ASKED QUESTIONS
Q:Do you need a referral for Physiotherapy?
A:You do not need a referral for Physiotherapy UNLESS it is through a Motor Vehicle Accident or Worker’s Compensation Claim, you are DVA, or you are on an Enhanced Primary Care plan for Medicare from your Doctor. If you do have a referral, please bring it with you.Q: Do I have to pay on the day for my Physiotherapy consult?
A:Yes. We have HICAPs which means you can claim your private health insurance rebate on the spot and only pay the gap. We take all major Credit Cards.Q: Are you registered with Private Health Funds?
A:Yes, with all of them. We are preferred providers with BUPA as well.
Joondalup Gate Physiotherapy
Cnr Joondalup Dve & Ocean Reef Rd (in St Johns Medical Centre)
Edgewater, WA 6027
Ph: 9300 9663 / Fax: 9300 9569
Mon – Fri: 12pm to 7pm
Saturday: 8am to 12pm